have questions?

1. What methods of delivery do you offer?
We use Lalamove to send Flower and Chocolate delivery within Klang Valley and Gift Box shipping to West & East Malaysia.

2. Where do you deliver to?
We provide delivery within Klang Valley.

3. Can I deliver outside of your delivery areas?
We are unable to deliver your order outside of our designated delivery areas listed here. Please whatsapp +6018-7829115 if you would like to request for new delivery locations. We will take your feedback into consideration when we expand our services to more locations in the future.

4. Can you deliver to hospitals/ hotels/ restaurants/ etc?
We can deliver to any hospitals/hotels/restaurants/etc if it is within our delivery areas listed here. Be as specific as possible with your location details to ensure a smooth and timely delivery! Here are the details that are required:-

> Hospitals: Bed/ward number, room number, floor and block
> Hotels: Booking number, guest name (if applicable), room number. Please inform the hotel reception of your delivery, so that we can deliver your order at the front desk.
> Restaurants: Reservation number and/or name. Please inform the restaurant in advance of the delivery so that the service staff is prepared to receive your order.

  5. When do you deliver?
Our delivery services are available from Monday to Sunday.

  6. What are your delivery times?
We deliver anytime from Monday to Sunday and from 8am to 10pm and there are 4 delivery slots to choose from:-
>8am-12pm
>12pm-3pm
>3pm-6pm
>6pm-10pm

Please note that we do not provide for time specific deliveries and we endeavour to have all deliveries done by 10pm, with priority to offices.

7. Can I request for a specific delivery time?
We are not able to deliver your order at a specific time as our riders are assigned to follow the quickest delivery routes, but you may select from two delivery slots. This allows us to keep our deliveries efficient and our flowers fresh.

  8. Can you provide same day delivery?
We are unable to provide same day delivery. Please make your order 2 days before. If really urgent, please whatsapp +6018-7829115 to check the availability of flowers.

9. How much do you charge for the delivery?
Delivery charge depends on the area. Please refer to the table below for a list of the delivery costs for each area.

10. Is it necessary to give you the receiver’s contact number and full delivery address?
Yes, please provide us with the recipient’s contact number and full delivery address so that our rider is able to deliver your order safely. The address includes but is not limited to the unit number, company and department name, tower/block and floor details.

11. Can you ensure that you deliver the order directly to the receiver?
As much as we would love to, we are not always able to deliver your order directly to the recipient. Should the recipient be unavailable at the time of delivery, we will pass the order to a colleague, family member, friend, receptionist or security guard – someone who can hand it over to your recipient directly when he/she returns.

12. What will happen if my receiver is not around to receive my order?
We will place your order items in a safe spot until your recipient returns, with a colleague, family member, friend, receptionist or security guard or behind the gate (for houses) or grille (for condos) – whichever option is available to our rider, in accordance with the security policies of that particular location.

Please note that we are only able to attempt delivery of your order once. It is therefore very important for you to ensure there is someone there to receive the order on your recipient’s behalf, if you’re not sure if he/she is going to be around.

13. If my receiver is not at the original delivery address given, can the order be sent to a different address?
Yes, we will be able to reroute your order to a different address before delivery. Please whatsapp +6018-7829115 for the latest delivery details.

14. How do I know when my order has been delivered?
Our delivery team will whatsapp you once your order is delivered.

15.May I self-collect or pick up my order?
As a temporary health safety precaution, we have ceased all self-collection/self-pickup of orders from our office at Ara Damansara, Petaling Jaya till further notice.

1. Tell me more about West Malaysia Shipping.

West Malaysia Shipping Information:

> Products: Gift Boxes only

> Delivery areas: All states and cities in West Malaysia

> Delivery fees: Free shipping in West Malaysia

> Exceptions: No deliveries on Saturdays, Sundays and Public Holidays. No deliveries to departure/arrival halls of any airports, ports, train stations or bus stations.

Exceptions: No deliveries on Saturdays, Sundays and Public Holidays. No deliveries to departure/arrival halls of any airports, ports, train stations or bus stations.

1.How do I make the payment?

We have several payment methods available on our online store – credit/debit card, local online bank transfer, e-wallets such as Touch n Go.